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Why can’t I play back one of my last recordings?

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2 comments

  • ddttjj

    The battery has been fully charged at all times.

    The inability to play the videos is not battery related.

     

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  • Leefield Amanor

    Thank you for contacting Rexing.

    Please be advised that your camera could be having trouble finalizing videos due to a firmware issue and also sometimes due to a bad battery or supercapacitor. So since you have confirmed your battery is fully charger at all times, please try updating the firmware https://www.rexingusa.com/support/videos/ 

    If that doesn't help, contact support at care@rexingusa.com

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