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Cluster issue on Micro SD card

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13 comments

  • Permanently deleted user

    Do you have the dash cam connected to your computer by USB? We recommend formatting the memory card while the dash cam is connected to your vehicle using the Rexing 12V charger or Rexing hardwire kit. I have included the instructions below.

    1. Be sure your unit is not recording. (Press record to stop the recording)
    2. Hit the menu button twice. It will say “Set Up” in the upper right corner.
    3. Scroll down to “format” and select “OK”
    4. It will say: “All Data will be deleted”. Select “OK”
    5. Scroll down to the “Default Setting” and select “OK”.
    6. Once restored, it will automatically close the menu.

     

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  • Marks132

    Hi Jessica, yes I’ve tried all configurations but still the issue is there. I even bought two new Canvas Go MicroSD cards and tried them. Still no luck.

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  • Permanently deleted user

    I just want to double-check. Are you seeing the cluster error when the dash cam is connected to your vehicle with the recommended charger or hardwire kit?

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  • Marks132

    Yes, I was seeing it connected to my hardwire kit as well as desktop.

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  • Permanently deleted user

    Please try resetting to factory default. The reset button is on the left side of the unit. Please let me know if that resolves the issue. 

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  • Marks132

    I’ve tried resetting the devices and still the same issue. I’ve even tried reducing the resolution and loop timing. By reducing the resolution, I did notice that the cameras would record a second or so more and then fail. I setup the WiFi to try and record to my phone and the red dot flashed, as if it was recording but no files were saved to the phone.

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  • Permanently deleted user

    Can you please provide me with your firmware version? 

    Also, for the WiFi you would have to manually save files to your phone. When you click on videos can you see anything?

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  • Marks132

    M3AA00.660.307.190916.01 for both cameras. Ok, maybe that’s my mistake with the WiFi. There are no videos.

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  • Permanently deleted user

    Are you using the 12V charger or hardwire kit to connect the V3 to our vehicle?

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  • Marks132

    I’m using the hardwire kit for both vehicles.

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  • Permanently deleted user

    It's the smart hardwire kit with the red and yellow fuses correct? Make sure that you have the red wire connected to an ignition switched fuse and the yellow wire to a constant fuse.

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  • Marks132

    Yes, I have the smart kit. Wired up correctly.

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  • Permanently deleted user

    I discussed this issue with the product development team and I was informed that the smart hardwire kit would need to be replaced. Please email care@rexingusa.com and reference this "General Discussion" and provide your current shipping address in the email. 

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