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Problem reading videos less than 3 minutes/1 minute



  • Eric Sun

    The dash cam battery may dead, please contact us at we can help.

  • Kevin

    It's V1P Pro and it has capacitors so no batteries.  Are the capacitors dead?  It's also brand new as I just bought it.

  • Permanently deleted user

    The V1P uses a supercapacitor and we would need to try using a different sd card to see if that helps with this issue.

    Please email so we can do some more troubleshooting if the new sd card doesn't resolve this issue.

    In your email, please list the steps you have already taken to help us minimize resolution time.


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