V1 stuck on logo screen

asc

January 11, 2020 00:11

Anyone have a problem where the unit is stuck on logo screen? At first it was once in a while, and now, it only works once in a while. I have V1, i believe basic? It's V1, 1080p, only one camera.

I changed to SD card to recommended one and formatted it.

I checked the voltage and current on working and non working case.

I checked for updated FW, but tool says i'm on the latest (B50.2016.1017.V1.2).

seems like it gets stuck in boot process.

Not sure what else I can do?

Thanks.

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  asc

  January 13, 2020 06:16

  Turns out, after I left it connected to wall charger for a few hours, and then turned it off and on, it starts working. It would appear it has something to do with the internal battery.

   

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  Permanently deleted user

  January 13, 2020 18:41

  Thank you for contacting Rexing.

  We would like you to perform a firmware update just to be on the safer side.

  Please visit https://www.rexingusa.com/support/firmware-tool/ and watch this video that teaches you how to do a firmware update https://www.rexingusa.com/support/how-to-update-firmware/

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  asc

  January 14, 2020 00:05

  thanks for your support. When I follow the link and use the tool, the tool says i'm on the latest.

  I have V1, and I believe it's the basic (HD, single camera).

  so i select: V1 or V1G

  FW on it is B50.2016.1017.V1.2

  and the tool says i have the latest.

  Should I use a different product link? if not, which FW instead should I try to load?

  Thanks.

  btw, I thought this thread is just for users to reply to, so i started a support thread here: 

  now these two are duplicates. Sorry about that.https://rexingusa.zendesk.com/hc/en-us/requests/12607

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  Scott Vanderstelt

  January 22, 2020 14:28

  I did a firmware update from B50.2017.0116.v2.4 to the latest firmware and now my V1 is stuck on the logo screen. I followed the video and even paused it while I was doing the steps.  How is it a firmware update just bricked my camera and made it useless?

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  asc

  January 22, 2020 21:06

  I found out that if I plug it in for a few hours (I use wall charger for this), it will start working, but will eventually stop again, so seems like something to do with the battery, even though it's not running on the battery.

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  Permanently deleted user

  February 26, 2020 22:37

  Thank you for contacting Rexing.

  Please reach out to customer support at care@rexingusa.com.

  We want to do some more in-depth troubleshooting 

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  Yan Gilchenok

  October 01, 2020 15:39

  I have the same problem as Scott described above.

  I am attempting to update the firmware for Rexing V1 2nd Generation Early Model Firmware Prior version loaded was: b50.2017.0116.v2.4 Found this in Firmware Downloads: Stable version: V1_Gen2Early_180125 Release date: 2/24/2018 Version: B50.650.323.180125HY.03 Followed instructions to load the files to SD card. Update process freezes. Tried to reset and re-start the update. 5 seconds power on, 5 off, 5 on and wait. Still not updating and dashcam is stuck loading. Device is V1 FULL HD 1080P.

  Emailed support but not getting resolution.

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