V1 Pro Locked Up

JF

February 16, 2020 21:05 Edited

My V1Pro recently locked up. When powered on (hardwired), the Rexing welcome screen appears, but then the screen changes to 2/3's black with a vertical line and greenish pixelation on the other 1/3. Buttons do not work, yet they are backlit red still (as if it is recording). My buddy has the same camera and I tried swapping his camera into my truck, and the same thing occurs. Any ideas?

Thanks,

-J

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  Permanently deleted user

  February 17, 2020 21:52

  Thank you for contacting Rexing.

  Your camera seems to be defective so we encourage you to reach out to support at care@rexingusa.com.

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  Cgrantcollier

  July 10, 2020 03:15

  Good luck getting any response, I have contacted several times and am yet to hear any response. So far customer service is pitiful!!!

   

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