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GPS software crashing (windows)

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11 comments

  • Leefield Amanor

    Thank you for contacting Rexing.

    Please try firmating the sd card and create new videos.

    Try the new videos and let us know if that helps.

    If not, you can try doing a firmware update to resolve this issue.

    Update firmware.

     

      1. Go to the https://www.rexingusa.com/support/firmware-tool/  to find the firmware for your camera model
      2. Download the correct firmware zip file for your camera
      3. Unzip the file
      4. Format your SD card using your dash cam’s Format function
      5. Copy any firmware files to the root (not inside any folders) of your SD card
      6. Insert your SD card into your camera
      7. Power the camera on by connecting it to power
      8. Format the SD card after waiting 5 seconds.

     

     

     

    Video on how to update firmware: https://www.rexingusa.com/support/how-to-update-firmware/

     

     

    Note: Contact support at care@rexingusa.com if you are still having issue 

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  • Damessenger

    I am having the same problem with the GPS software crashing.  You would think that with the latest software posted on the website of last July (software name includes 20190718 which seems to indicate it was released on July 18, 2019), they should have had plenty of time to fix the problem.  I can play my videos using any other video playing software with no issues at all.  It's hard to believe there has not been an update in over 6 months given that there are probably lots of people with this problem.  I sent a message to Rexing via email and received the same advice as what is in this thread.  I did verify that I had the latest firmware and I reformated my disk using the format utility on the camera.   Please get this fixed.

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  • Leefield Amanor

    Thank you for contacting Rexing.

    We are aware of this issue and have made progress as far as finding out the root cause. Please be advised that this issue with the software was first discovered about 2 days ago and we immediately contacted the software developing teams to try to get it resolved as soon as possible as we understand the importance of the GPS software

    There is a lot of work currently being done to fix this issue.

    When we finally resolve this issue, you will be required to reinstall the software. We apologize for the inconvenience this has caused you.

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  • Ali Alnafaay

    I got same problem ,I just bought GPS and installed the gps player when i open the video will work 2 sec and close.??????????Whats going ? you tell us before buying the gps and yoy guys know the problrm>

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  • scott seabaugh

    I've had my Rexing DVR for several months.  I have to be very careful when using the player.  I'm not sure if it doesn't like how I try to load files or what, but it will close before I have the slightest chance to find the video I'm looking for.  It does this over and over and over.

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  • Keith Shook

    received new M2 today, made recordings  Player crashes every time right after trying to load a recording.  Tried ALL compatibility settings no Joy!  So year later same problem??

    HELP!!

     

     

     

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  • Kjtn795

    Mine is crashing too and this crazy that this has not been fixed by now. The people above me reported this two years ago. 

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  • Gary Fromm

    Apparently, 2 years later, this issue has NOT been corrected.  I downloaded the player for my V1-4K and it, too, crashes after just a few seconds.  I had just left my house, but the GPS showed me 3 miles down the road.  Also, I do not have any words in the upper left corner of the window when I open the program.  When I select update, another small windows pops up saying "updating" and just sits there.  I had it up for over an hour with no changes.  What the HELL?????  I will be sending the GPS logger back!  What's the point of having it if Rexing's player does not work?

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  • Damessenger

    I bought a RedTiger GPS.  Problem solved.

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  • Travis M

    I have the same issue!! Bought this dash cam, and hardwired it into my truck and the GPS module, I can play the videos on any video player with no problem, But the second I try to use the GPS software from your website, IT SHUTS DOWN AFTER A SECOND!! How can you be aware of a problem for 2 YEARS with no solution? I'm stuck with the camera sadly, but I will be recommending to anyone I know NOT to buy this product until after a fix has been implemented. 

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  • Damessenger

    I think you might have better results with this software.  I know it works with my RedTiger cameras and I think I tested it with my Rexing after I gave it to my son.
    https://www.redtigercam.com/pages/gps-player

     

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