Disappointed customer care!

Abu Hannoud

July 03, 2020 00:58

In the last week I sent four emails to care@rexingusa.com without getting answer about my problem! where is the customer service?

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  Cgrantcollier

  July 10, 2020 03:13

  I have also made several attempts in the past week to contact customer service about my camera that quit working, and have received no reply. So far, Rexing customer service is non existent! My warranty expires in 4 days, so I am not sure that they are not waiting on purpose until my warranty runs out. 

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  Permanently deleted user

  July 10, 2020 23:13

  Thank you for contacting Rexing.

  Due to the spread of the COVID19 virus, we are taking precautionary measures to make sure our employees and staff are safe. This has caused some delays in our response time so we very much apologize for any inconvenience this has caused.

  We should be back on track now and I encourage you to check your email for a reply from our support personnel 

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