New V5 shutting down and restarting in constant loop.

msstews

April 12, 2021 00:38

Purchased a V5 3 months ago with the recommended 128gb card. (no rear camera attached) Today it started shutting down and restarting in a constant loop.  I checked the power source and port which are fine.  I just sent a request to Rexing support for help, anyone have a suggestion to try before I request warranty from them?   thank you.  

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  Permanently deleted user

  April 13, 2021 02:49

  Try powering the camera using the Rexing cigarette lighter charger if you are already using the Rexing smart hardwire kit. Sound like a power issue so we need to isolate the problem by using a different power cable. Make sure you are using one of the recommended sd cards as well as that can cause the rebooting issue.

   

  Card Recommendations

  • Kingston Canvas Go! MicroSD
  • Kingston Canvas React MicroSD
  • SanDisk High Endurance MicroSD

   

  NOTE: Please don't use SanDisk Ultra cards with our cameras. On the V1PMAX, V1MAX and V5 cameras, make sure you are using U3 or higher MicroSD/SDHC/SDXC memory card up to 256GB

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  Carey Sundberg

  April 17, 2021 18:48

  I had this issue when I attached the V5 to my powered USB 3.0 port with the USB cable that came in the box.  I borrowed a better USB cable and the camera powered up very quickly. So, it sound like you were having a low power issue of some sort.

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