My camera died 4 days after installation.
I submitted a support ticket, #48095 and initially, I'm getting responses.
They asked for pictures and videos and asked me to do troubleshooting steps like do firmware update, etc..
When all the troubleshooting failed, customer service stopped responding.
Here's last response I got last June 4, I responded that I'm choosing option 1 but never heard back from them:
Thank you for contacting Rexing.
We apologize for the inconvenience caused; we would like to proceed with the warranty replacement at this point. Please provide us with your purchase receipt and current shipping address including first name and last name. If you purchased your camera from BestBuy, please also include a picture of the camera.
To fulfill your warranty replacement, you will have two options.
1. Return your camera using the return shipping label. When we can confirm that you dropped off your return package, an order for a new camera will then be processed and shipped your way.
2. You will be provided a coupon code which is to be used to order a brand-new camera of the same model as the defective camera. There is a 20% hold put on your card until the defective camera is returned. This will allow you to continuously use your camera until the new camera arrives. This option is best suited for customer with minor issues that doesn’t hinder the cameras’ ability to record.
Please let us know what option suites you the most.
NOTE: All international customers including Canadian customers are responsible for a $36.00 shipping fee. If you live in Canada and we can confirm that your new camera was shipped from a warehouse in Canada, your shipping cost will then be refunded back to you.
We appreciate your business here at Rexing
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