REXING: Please honor your product warranty!!!
My camera died 4 days after installation.
I submitted a support ticket, #48095 and initially, I'm getting responses.
They asked for pictures and videos and asked me to do troubleshooting steps like do firmware update, etc..
When all the troubleshooting failed, customer service stopped responding.
Here's last response I got last June 4, I responded that I'm choosing option 1 but never heard back from them:
Dear Customer
Thank you for contacting Rexing.
We apologize for the inconvenience caused; we would like to proceed with the warranty replacement at this point. Please provide us with your purchase receipt and current shipping address including first name and last name. If you purchased your camera from BestBuy, please also include a picture of the camera.
To fulfill your warranty replacement, you will have two options.
1. Return your camera using the return shipping label. When we can confirm that you dropped off your return package, an order for a new camera will then be processed and shipped your way.
2. You will be provided a coupon code which is to be used to order a brand-new camera of the same model as the defective camera. There is a 20% hold put on your card until the defective camera is returned. This will allow you to continuously use your camera until the new camera arrives. This option is best suited for customer with minor issues that doesn’t hinder the cameras’ ability to record.
Please let us know what option suites you the most.
NOTE: All international customers including Canadian customers are responsible for a $36.00 shipping fee. If you live in Canada and we can confirm that your new camera was shipped from a warehouse in Canada, your shipping cost will then be refunded back to you.
We appreciate your business here at Rexing
Regards
Team Rexing
-
Did you hear anything back from them? My V3's night vision in the cabin of the vehicle has started to go out and now I cant see anything unless I am passing street lights.
1 -
yup I have the same issue and its been over a month. They have my money and I don't have a camera.
1 -
My V5 the cabin cameras night vision is going out and the whole camera itself randomly shuts off and doesn’t always turn on when the vehicle is started. I have the hardwire kit installed even. My camera will also randomly say “completed” no idea what it’s completed doing. I emailed rexing and their first response was to update the firmware, I checked there are no firmware updates available. Their response was it sounds like a defective unit but to go through with the warranty I need my original receipt and order number. It had been 3 months after I bought and installed the camera I don’t have those documents anymore so I’m screwed. I even bought directly from rexing and created an account when I did, does no good I can’t view any kind of order history to prove I bought this POS camera. I’ll never buy another rexing product again since they don’t honor their warranty’s or even make it easy to claim one.
1
Please sign in to leave a comment.
Comments
3 comments