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V5 freezes on bootup screen.

Comments

13 comments

  • Amit Vohra

    Thank you for contacting Rexing.

    We apologize for the inconvenience caused, kindly remove the SD card and put the unit back to default settings and let us know if it helps, if its still doing the same please send us a email @ care@rexingusa.com.

    We appreciate your business here at Rexing.

    Regards

    Team Rexing

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  • Raymond DeMaurez

    My V5 is frozen on logo screen. Nothing I do works. Just bought it on the 6th of November.

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  • Amit Vohra

    To process your warranty replacement please write to us @ care@rexingusa.com.

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  • Don Estes

    Unit is 2 days old and now frozen.  I have tired everything I can find to reset this unit nothing works

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  • Snowhyte32779

    I’m having the same issue. My screen freezes on the white Rexing screen. Tried trouble shooting with directions above and nothing happens.

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  • Amit Vohra

    To process your warranty replacement please write to us @ care@rexingusa.com.

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  • Kevin maslowski

    I also have a brand new v5, worked for 2 days now frozen on initial bootup screen. Nowhere does it say how to reset it as suggested. Very poor documentation on the site, nothing but a getting started guide. Very frustrating.

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  • Don Estes

    Rexing Care was able to resolve my issue by updating the Firmware.  I would reach to them regarding this issue.  I was very flustered not only with myself but with the product but once I updated my firmware everything starting working properly within a couple minutes. 

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  • Robert Eberhardt

    Mine only made it about 4 hours before mine froze on the white screen with Rexing V5. I tried pressing the reset button, holding the reset button, both with and without the memory card in. Tried holding the power button. Nothing resets it. As soon as power is applied, it immediately shows the white screen and freezes. I noticed that the firmware on mine was from 20210818 version 1.0. I tried updating the firmware last night when I received the camera however the website kept giving me an error when I typed in my current firmware version. I sent a request for support asking if there was a newer firmware but haven't heard back yet. Today I checked again and now I am able to get in and it says there is a newer firmware version. A lot of good that does me since I can't even get the thing to boot up now. Nothing like having to send back a dash camera after the first day for warranty replacement. I should have held off ordering a second V5 last night for one of my work vans after this. In fact, I think I'll refuse delivery when UPS attempts to deliver it and hold off ordering any more for the rest of my fleet.

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  • dtday

    Had the same issues with 3 units so far and now the 4th is doing the same thing.

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  • Robert Eberhardt

    I was able to get it past the white boot up screen by updating to the latest firmware. It has since locked up again on the white boot up screen. I reinstalled the firmware since there is no newer version since the November 2021 version and it was able to get past the boot up screen. I have 2 V5s and both of them will just randomly stop recording every day or 2. Every 2-3 weeks one or the other will lock up on the white boot up screen forcing me to reinstall the firmware. I am almost to the point of returning both of them and going with a different manufacturer. If I can't count on the camera to record when I need it to, then there is no point in having it.

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  • William Wong

    Best Buy tried to install the Rexing V5 Plus 3-channel and got the frozen screen as well.  He also couldn't format the 256 GB MicroSD card that I bought that I saw was compatible with this unit.  After 3 hrs, he gave up and told me to get another model.  He said he had the same problem with a "few other" install and ended up swapping this unit for V1.   I took the unit home and after reading this post, I did the Firmware check and saw I had the November 2021 version and that I needed the May 13, 2022 (T50-1080P-20220513-V1.0) firmware that has a new UI and fixes the frozen log-in screen.  After installing the new firmware, it worked perfectly.  It's been only one day, but so far it works well.  

    To install the firmware:

    1.  Copy the new firmware to the MicroSD card.  It will be a .bin file

    2.  Put the MicroSD card into the slot of the cam and turn on the machine.  Once it turns on, it should automatically upload the machine with the new firmware.  It took about 2 minutes for it to load.

    3.  After the installation, the machine will turn off (and appear to freeze with a black screen).  

    4.  Take the MicroSD card out and then turn on the cam.  It should boot and work correctly now.  

    5.  Validate by going to see which firmware you have by using the menu feature of the cam.

    6.  Insert MicroSD care back into the slot and immediately format it.  It should format in less than 30 secs.

    7.  The cam should now work fine with recording features.  

    I still noticed that after I installed the app on my S21 Ultra, it connected to the cam but dropped 3 or 4x.  After the 5th time, it seems fine.  Hopefully, I won't have any future issues with that.

    I hope this helps.

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  • Patrick Evans

    I’m having same issue. Should have been on here before I purchase it.

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