Camera won’t turn on when plugged in

chelseaburnett

November 20, 2021 20:56

My dash cam was flashing off and on this week, plugged into multiple 12V ports in vehicle. Power being received from both but camera won’t turn on now. Help!

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  Amit Vohra

  November 23, 2021 12:56

  Dear Customer,
  
  Thank you for contacting Rexing.
  
  We are sorry to hear that you are experiencing this issue. First, we want to be sure that you are using this in your vehicle with a Rexing charger or hardwire kit. We cannot guarantee other products will work to the same degree as ours. Please also be sure that the sd card you are using is at least class 10 and high endurance. 
  
  Note : Do not use USB cable to power the dash cam.

  If you are using both and still having this issue Please email us at care@rexingusa.com.

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  Ahmed Jassim

  January 07, 2022 17:29

  Hello sir, 

  I'm using all your staff and keep facing the same thing as Chelseaburnett

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  Amit Vohra

  January 17, 2022 07:13

  If you are using both and still having this issue Please email us at care@rexingusa.com.

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  Im14pinball

  January 24, 2022 21:33

  did they fix this issue.  I am having the same issue. Updated the software and not the front camera no longer works.  I can plug the back camera in and it still shows up on the screen no front camera at all. 
  
  Please let me know what you did to fix this.  Support is not as quick as I hoped to get this resolved. 

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  Ahmed Jassim

  September 11, 2022 09:24

  Hello guys,

  Did you solve the problem?

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  edgar mora

  October 06, 2022 20:04

  Hello everyone I have the same problem as chelseaburnett I am using the charger they sent me and it does not turn on the camera but the charger does turn on the light I just bought the camera a few days ago

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