V5 Motion sensor shuts off the rear camera.
I had the camera installed by the Geek Squad where I bought it. When the motion sensor is plugged in the rear camera goes off. It will work for a few seconds, flicker a time or two, then shut off. If the motion sensor is by passed the camera works great. I really did want the motion sensor due to how and where I park my vehicle at night. Seeing how it was narrowed down to the motion sensor itself, they ordered a new intelligent hardwire kit and set another appointment to have it installed. Seeing how the Android APP is so disappointing and the camera is so expensive, if the new one doesn't work correctly I will have them uninstall the whole thing and return it ALL. Dang it guys! you are SO close to great! I am completely unaware of the operating conditions and work load of your company. But dang! it wouldn't take much to put this dashcam system over the edge. One way or the other...
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Hi Bill,
I had the same problem that I had to troubleshoot and figure out myself. I have been going back and forth with support to the point where I was ready to throw this POS in the trash.The motion sensor doesn't provide enough power to the camera when the rear camera is connected. The motion sensor is rated for 1.5 amp but the camera needs 2 amp to power everything. Ridiculous I know and is a complete failure of Rexing. They either realize this but don't want to remedy the problem or they're complete idiots. Either way I would get your money back and buy a camera from a reputable company that supports and takes care of their customers.
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Thank you for your comment Mike. Ya know man? I like this company and their product. It is literally So Close to being the best system out there. I got the feeling management, for what ever reason, curtailed the engineer that designed this cam. The tech info you provided is valuable to me and I will reiterate that which you said with what I also found out: IF I change the settings to front Cam and Cabin cam (essentially shutting of the back cam) it works flawlessly. I just have to remember to do this when I need it. Like parking my car for several days.
As it stands now, I decided to keep the cam for the Park mode (which has proven to work well) and GPS and time stamp. Also for the quality of the recordings when downloaded. In the event I need or want the motion sensor (now by- passed) I just need to go through the motions to connect it and set the cam to the Front and Cabin only.
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It may not help your situation but I just installed the V5 with the Intelligent Hardware Kit and the rear camera. So far there is no problem running the rear camera & the motion detector. I did have a problem getting the motion detector to work at first, it would only act as a pass through for the power to the camera. I didn't have the switched fuse line connected properly. Today I corrected that and it seems that now all is as advertised.
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