BRAND NEW V2 CAMERA WON"T GET PAST THE OPENING LOGO SCREEN
While I was waiting for the camera to arrive, I was looking for info on the iphone app and saw that there was a firmware update. I downloaded and had it ready when the camera arrived. When I took the camera out of the box, before I turned it on for the first time, I inserted the SD Card for the update. The red light blinked for about 45 seconds and then the opening screen came on and I still can't get past that.
I tried calling your support number during business hours and got a recording that no help was available. During your posted business phone support hours.... :-(
Can anyone offer any suggestions? Is there a way to reset the camera? I tried the little pin hole on the side, but that didn't work either.
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If a long hold does not work, maybe the firmware got corrupted during install. I'm sure Rexing will attend to this with a replacement.
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Rexing replaced this with a new V3+ camera. It’s a great camera, but after using it for a couple of months now, it is starting to act up too. It locks on the startup screen that shows the logo and just stays there. I have done nothing to the camera since I received it. I have tried power cycling it, unplugging the power cord, etc and it stills just won’t go past that startup screen, and it records nothing. I need help from Rexing support.
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I'm going through the same issue with the V5C Cam, It stays in the start up screen.
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same issue here
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I am having the same issue on my V5c plus. I have tried the firmware update method with no change what can I do ?
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