Rexing Care

Hi Paul, The G-sensor is looking out for hard vibrations. If the car is bouncing up and down, it may not activate the sensor as imagine you are driving and every bump were to activate it and lock f...

Hi there! I apologize for the issues. What camera model do you have?

Hi Terry! I apologize for the issues. Can you please access the camera settings and make sure that the "Parking Monitor" Feature is turned off? Let us know how that goes.

Hi, we did reply Friday at 6PM. Please double check your spam folder for the email.  Yes, if you use a recommended card you should be able to pull the footage onto your laptop. It's because you are...

Hi Bill, I apologize for the issues however your computer must not be accepting/recognizing the P1 when plugged in. Before you click view files, and once you plug in the camera a pop up should come...

I suppose that works. However I'd like to recommend again that the parking monitor is working as is. A slam of the door doesn't generate enough force to wake up the camera because we close and open...

Hi Jay, We just sent you an email as you've been replying to the wrong email causing the bounce backs. Our care team is contacted at Care@rexingusa.com 

Hi Paul, I just want to make sure you are using the smart hardwire kit and not the regular hardwire kit. Also I'd double check the connections. The G-Sensor in the camera monitors for hard vibratio...

Hi Crystal, We will advise as to what went wrong with your return and make the necessary changes in our processes if something does indeed need to be fixed.  Thank you for your feedback.

Hi Barry! Thank you your feedback as we strive to deliver you the best, easy to use products.