Rexing CPW-1 FAQ

Question 1. How to use CPW-1?

Answer: Please refer to the product manual.

Question 2. What should I do if CPW-1 doesn't work properly after connecting it to the vehicle?

Answer:

1. Please check if the vehicle has Carplay functionality and if it has been selected in that mode.
2. Please check if the USB cable is correctly inserted, securely plugged in, and inserted properly according to the instructions.
3. Select another USB port in the vehicle and do not plug any other devices into it.
4. Reset the vehicle system to factory settings and reconnect.
5. Replace the USB cable (you can try using a different USB cable, such as an android usb cable )..
6. Please let us know the car model, year, fault symptoms.

Question 3. What should I do if CPW-1 crashes and restarts upon the first connection to the car?

Answer: In some cars, it is normal for the system to reboot and allocate resolution after the connection.

Question 4. How to use Carplay?

Answer: Please refer to the instruction manual.

Question 5. What should I do if my phone fails to connect or restarts when connected to CPW-1 for the first time?

Answer: Do not disconnect the connected phone. Simply unplug and plug in CPW-1 again, and it will automatically reconnect. This is considered a normal phenomenon.

Question 6. Why is there no wired Carplay?

Answer: If you want to use wired Carplay, you can disable our product and directly use the vehicle's wired Carplay function.

Question 7. Unable to connect to wireless Carplay.

Answer:

1. When the message "Use Carplay" pops up on your phone, you need to select "Allow."
2. Phone - Settings - General - Carplay in the car. Clear the connected devices: Phone - Settings - General - Reset iPhone - Reset Network Settings. Restart the phone and reconnect.
3.  If you still can't connect, do not disconnect the phone. Simply unplug CPW-1 and wait for it to automatically reconnect.

Question 8. Can't display in full screen?

Answer: Since this product's functionality relies on the vehicle's Carplay, the display size for wired Carplay is the same as that for wireless Carplay.

Question 9. CPW-1 frequently disconnects, restarts repeatedly, or doesn't turn on. What should I do?

Answer:

1. Please check if the USB cable is correctly inserted, securely plugged in, and inserted properly according to the instructions.
2. Replace the USB cable (you can try using a different USB cable, such as an android usb cable ).
3. Please let us know the car model, year, fault symptoms.

Question 10. What should I do if there is frequent lagging during use?

Answer:

1. Restart your phone and CPW-1, and ensure that your phone's network connection is stable.
2. Try using a different app player or play a different song.
3. Follow the steps in the instruction manual to perform an online upgrade to the latest software version.
4. Please let us know the car model, year, fault symptoms.

Question 11. Why don't the previous song, next song, answer, and call buttons on my steering wheel work?

Answer:

1. You can use the soft buttons on the screen or use voice control.
2. Please let us know the car model, year, fault symptoms.

Question 12. What should I do if making calls is abnormal, the screen flickers, goes black, or the display is incomplete?

Answer: Please let us know the car model, year, fault symptoms.

Question 13. What should I do if there is no sound during calls?

Answer: After connecting to CPW-1, disable Bluetooth connection to other Bluetooth devices on your phone.

Question 14. Why can't I zoom in or out on Google Maps?

Answer: The product is based on Carplay protocol, and the Carplay protocol does not support multi-touch. The easiest way to zoom in or out is to use the "+" and "-" icons in the bottom right corner of the map.